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Terms & Conditions

Please read through the Soma Haus Terms and Conditions.

When signing up as a Client of Soma Haus, you agree to the terms and conditions.

General Terms

  1. As a new client, we kindly request that you arrive 10 minutes prior to your scheduled session time, while existing clients should aim to arrive at least 5 minutes early. Please note that we cannot extend session times or bookings to accommodate late arrivals, so please plan accordingly. When you arrive, please check in with our friendly Educator Team.
  1. Soma Haus may change prices or services offered without prior notice. While we strive to provide the most up-to-date information, please be aware that some details may be subject to change.
  1. Soma Haus and our affiliated practitioners do not claim that any services offered at our facility should replace medical advice or treatment from a qualified medical professional. If you have any medical conditions that may impact your experience at Soma Haus, please let us know when you book your session. We reserve the right to decline treatment if we believe it may be unsafe or unsuitable for you.
  1. Clients understand and acknowledge that they use our facility and engage in our treatments at their own risk. Soma Haus will not be held responsible for any damages, injury, or loss of life that occurs at or as a result of using our facility. We appreciate your cooperation and look forward to providing you with an exceptional experience at Soma Haus

Cancellation Policy

  1. Please give us as much notice as possible if you need to cancel or reschedule your booking. 
  1. We understand that sometimes unforeseen circumstances can arise, and plans change. If you need to cancel your appointment, please provide us with at least 24 hours notice so that we may offer your time slot to other clients. If you must cancel with less than 24 hours notice, a cancellation fee of 50% of the appointment fee will be charged. In the event that you cancel with less than 12 hours notice or do not show up for your scheduled appointment, the full appointment fee will be charged. 
  1. We appreciate your understanding and cooperation in helping us to provide the best service possible to all of our clients.

Soma Haus Packages

  1. All of our Packages have an expiry date, these are detailed below:
Starter (3 Pack)2 Months
Standard (5 Pack)3 Months
Seasoned (10 Pack)6 Months
  1. Soma Haus does not offer refunds, transfers, suspensions, or extensions on 3, 5 and 10 packs for change of mind, injury, illness or any other reason. We may consider on a case by case basis.
  1. Any non-cancellations, no shows will result in forfeiting that visit.

Gift Cards

  1. Gift cards may be purchased online or in the studio. Gift cards are not redeemable for cash. Gift cards are not transferable.
  1. Soma Haus does not offer refunds, transfers, suspensions or extensions on Gift Cards for change of mind, injury, illness or any other reason. All purchases are final. We accept no responsibility if a card is lost, stolen, destroyed, or used without your permission.

Introductory Offers

  1. Soma Haus Introductory Offers are available to new clients only.